Ticket Policy

When You Receive Your Tickets

Please check all of your tickets for accurate performances, dates, times and seat locations. If you feel there is an error in your order, please call us at 503-228-5299.

Will Call

Our Ticket Services Office staff will be available at the venue two (2) hours prior to the performance time and will distribute Will Call, sell additional seats to the current performance and answer seating questions. Tickets for future performances will NOT be sold at the Will Call window.

Refunds and Exchanges

No refunds or adjustments can be made to prior orders. However, members may exchange tickets if the show is more then or equal in value to the performance that’s being exchanged for. All programs, artists, dates, times and venues are subject to change.

Lost Tickets

If your tickets are lost or stolen, please contact the PDX Jazz Office as soon as possible. All replacement tickets will be held for you at Will Call. We are only able to replace tickets purchased through the PDX Jazz Box Office or our website.

Donate Your Tickets

In the event you cannot use your ticket, you may turn your ticket into a tax-deductible donation by:

  1. Contact the PDX Jazz Box Office no later than two (2) business days before the performance date and time printed on the ticket.
  2. Verification of the destroyed ticket must be received in order to be eligible for a tax-credit. Please mail the unused ticket to us or fax/email us a photocopy of your destroyed ticket.
  3. Tax-credit receipts are only issued after the performance has occurred. A tax-credit receipt acknowledging the value of the ticket donation will be mailed to the current name and address of the purchaser listed on our patron account records – no exceptions. Donated tickets are tax-deductible to the extent permitted by law.

Artists Change

Artists are subject to change without prior notice and a change of artist is not cause for a refund.

Jimmy Mak’s Performances

If you have purchased reserved tickets for Jimmy Mak’s, please call Jimmy Mak’s to make a reservation at (503) 295-6542. If you receive the answering machine, leave a message saying you have purchased tickets for (insert artist), your name, phone number and how many tickets you have purchased. Jimmy Mak’s will return your call that day. Most 7:00pm reserved seating at Jimmy Mak’s require a $15.00 per person food minimum. No food or drink minimums are required in General Admission (GA) or any seating areas at the 9:30pm performance. No Minors at 9:30pm Jimmy Mak’s performances. Minors may seat in Reserved seating only at 7:00pm performances.